Terms of service

The service#

omii: AI Product Data ("the Service", "we", "us") is an application built for the Shopify platform. The Service scans merchant product catalogs, calculates completeness scores for standard categories and category attributes according to Shopify's official standard product taxonomy, generates AI recommendations, and enables merchants to review suggestions, apply updates in bulk, and revert changes when necessary.

Installation and accounts#

Access to the Service is authenticated through Shopify OAuth. To use the Service, you must maintain an active Shopify merchant account in good standing. By installing the Service, you represent that you have the authority to bind your store to these terms and grant the required access scopes to your catalog data.

Acceptable use#

You agree to use the Service in compliance with all applicable laws and Shopify partner guidelines. You may not:

• Reverse engineer, decompile, or attempt to extract source code from the Service;
• Interfere with or disrupt the integrity or performance of the Service, its servers, or networks;
• Use automated scripts or abusive request patterns to overload the Service;
• Use the Service to process unlawful, defamatory, or fraudulent content.

Billing and payments#

All billing for the Service is managed exclusively through the Shopify Billing API:

• Free tier: Each installed store receives 50 free product categorization credits per calendar month. Unused monthly free credits expire at the end of the billing cycle and do not accumulate.
• Credit packs: Merchants can purchase one-time credit packs (where 1 credit = 1 product categorization). Credits purchased via one-time packs never expire and are consumed after monthly free credits are exhausted.
• Subscriptions: Optional recurring subscriptions (such as Autopilot plans) are billed on a recurring monthly or annual basis directly through your Shopify invoice until cancelled.
• Price adjustments: The operator reserves the right to modify pricing and plan allowances. Any price adjustments apply solely to new purchases, renewals, or plan changes occurring after the date of notice, and never retroactively to active billing periods or previously purchased credit packs.
• Refunds: Refund inquiries are evaluated in accordance with Shopify App Store billing policies and upon written request to our support address.

AI suggestions and merchant review#

The Service utilizes an artificial intelligence API provider to propose product categories and taxonomy attributes based on merchant-provided product descriptions, titles, and metadata.

Merchant responsibility: All suggestions generated by the Service are advisory recommendations. You, as the merchant, retain sole responsibility for reviewing and verifying the accuracy and appropriateness of any suggestions prior to applying them to your live Shopify catalog. The Service provides full bulk review tools and keeps a 180-day change log allowing you to undo applied changes at any time.

No warranty on ranking or sales#

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

While complete taxonomy categories and attributes improve structured catalog consistency, we make no guarantees or warranties that utilizing the Service will improve your search engine rankings, increase marketplace placement, boost organic traffic, or generate higher sales conversions. Search algorithms and consumer shopping behavior depend on numerous external factors beyond our control.

Limitation of liability#

To the maximum extent permitted by applicable law, in no event shall omii, its operators, affiliates, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or cost of substitute services, arising out of or related to your use of or inability to use the Service.

Our total cumulative liability for all claims arising under or related to these terms shall not exceed the total amounts actually paid by you for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Indemnification#

To the extent permitted by law, you agree to indemnify and hold harmless omii and its operators from claims, damages and reasonable costs arising from your breach of these terms, your violation of law or of third-party rights, or the content of your store.

Termination#

You may terminate this agreement at any time by uninstalling the Service from your Shopify admin (Settings > Apps and sales channels > Uninstall).

Upon uninstallation:

• Your OAuth session is revoked immediately;
• Ongoing background tasks are terminated;
• All shop data stored in our systems is permanently erased within 48 hours following receipt of the Shopify shop/redact webhook.

We reserve the right to suspend or terminate access to the Service in the event of material breach of these terms or misuse of the platform.

Governing law#

These terms are governed by the laws of Vietnam. Disputes are brought before the competent courts of Vietnam, without affecting any mandatory consumer rights that apply to you.

Changes to these terms#

We may update these terms. For material changes we give at least 30 days' notice by email or inside the app before they apply. If you do not agree, you can uninstall the app. Continuing to use the Service after the effective date means you accept the updated terms.

Contact#

If you have questions or inquiries regarding these Terms of Service, please contact our support team at [email protected]. We aim to respond within 2 business days.

omii: AI Product Data is operated by Omiizu Solutions, 115 Nguyễn Khang, Cầu Giấy, Hà Nội, Việt Nam. General inquiries: [email protected]. Phone: 0349991834.