Who we are#
omii: AI Product Data is an embedded Shopify application designed to help merchants audit and complete standard product categories and category attributes across their store catalog. The application scans products, calculates completeness scores, provides AI-generated suggestions according to Shopify's official standard taxonomy lists, and allows merchants to review, apply updates in bulk, and undo changes.
omii: AI Product Data is operated by Omiizu Solutions, 115 Nguyễn Khang, Cầu Giấy, Hà Nội, Việt Nam. You can reach us at [email protected] or 0349991834.
What we collect and why#
When you install the application on your Shopify store, we request the following Shopify API access scopes:
read_productsandwrite_products: to read your catalog details (titles, descriptions, product types, vendors, categories) and update standard category IDs and category metafield values.read_metaobjectsandwrite_metaobjects: to read and update taxonomy attribute values that Shopify models as metaobjects.
During installation, Shopify provides us with your shop's .myshopify.com domain and an OAuth access token to authenticate API communication.
We do not collect or store personal data about your customers, orders, or payment cards. The application has no access to customer lists, checkout transactions, or consumer personal information. Merchant contact information is strictly limited to the shop owner details provided by Shopify during OAuth installation; we perform no marketing profiling or behavioral tracking.
What we store#
We store only the technical and operational data necessary to deliver the service to your shop:
| Category | What is stored | Details |
|---|---|---|
| Shop details | Shop domain, installation dates, plan, billing records | Shopify charge IDs, active credit balance, and transaction ledger. |
| Access token | OAuth session credential | Encrypted at rest by our database provider; deleted immediately upon app uninstallation. |
| Product snapshot | Scoring and audit metadata | Product ID, title, vendor, product type, current category ID and name, count of filled attributes, barcode presence flags, word counts of title and description, completeness score, issue codes, thumbnail URL, and audit timestamps. The full product description text is not stored in our database. |
| Suggestions and history | AI proposals and change logs | Proposed taxonomy categories and attributes, confidence score, short evidence quotes, and a changelog of applied changes (previous and updated values) enabling bulk undo. Change log entries are automatically pruned after 180 days. |
| Usage and logs | Monthly counters and operational logs | Aggregated monthly product processing counters and structured operational logs without tokens or full product payloads. |
AI processing (subprocessor)#
To generate categorization and attribute recommendations, the application sends specific product data per item:
- Product title
- The first 1,500 characters of the product description
- Product type, vendor, product tags, and options
- Allowed taxonomy category and attribute definition lists from Shopify
Product images are never sent to the AI subprocessor.
Data is transmitted securely over TLS encrypted connections to an AI API provider (currently the Google Gemini API). We send only the product text needed for each suggestion, and never customer, order or payment data. The chosen AI API provider may change as our infrastructure evolves; any updates to the active subprocessor will be published on this policy page.
Live chat (subprocessor)#
If you use the live chat on this website or inside the app, the messages you type are processed by Crisp (Crisp IM SAS, France), our live chat provider. From inside the app we also send your shop's .myshopify.com domain, your plan and your language, so that we can help you faster. We never send product catalog data, customer data or access tokens to the chat. On this website the chat is loaded only after you click "Chat with us"; Crisp may then set the cookies needed to keep your conversation going. Chat messages are kept only as long as needed to answer your request, and you can ask us at any time to delete a conversation through our support address.
Roles, applicable laws and international transfers#
You, the merchant, decide which product information is in your store and are the controller of any personal data it may contain. We act as a processor: we process your shop's data only to provide omii, on your instructions, and for no other purpose. We do not sell personal data and we do not use it to build advertising profiles.
We design omii to follow the data protection laws that apply to us and to our merchants, including:
- the EU General Data Protection Regulation (GDPR) and the UK GDPR;
- the California Consumer Privacy Act as amended (CCPA/CPRA) and similar US state laws;
- Brazil's General Data Protection Law (LGPD), Canada's PIPEDA and other comparable national laws;
- Vietnam's Decree No. 13/2023/ND-CP on personal data protection, because we operate from Vietnam.
Our hosting, AI processing and live chat providers can be located outside your country. When personal data of people in the European Economic Area or the United Kingdom is transferred elsewhere, we rely on safeguards recognised by those laws, such as the European Commission's standard contractual clauses, which our service providers offer in their data processing terms. On request we provide a data processing agreement: write to [email protected].
Retention and deletion#
We retain your data only for as long as your shop utilizes omii:
- On uninstall: OAuth session credentials are deleted immediately, and any running catalog scan or suggestion jobs are cancelled.
- Shop erasure webhook: Within 48 hours of uninstallation, Shopify sends the mandatory
shop/redactwebhook. Upon receiving this webhook, our systems permanently erase all stored database records for that shop domain. - Customer webhooks: When Shopify transmits
customers/data_requestorcustomers/redactwebhooks, our systems acknowledge them immediately without action, as our application never stores customer personal data. - Change history: Change log records older than 180 days are purged automatically on a rolling schedule.
- Manual early deletion: Merchants may request complete and immediate data erasure at any time before the 48-hour webhook window by contacting our support address.
Your rights#
Under applicable data protection laws, store operators have the right to request access to the data associated with their shop, request correction of inaccurate records, object to specific processing operations, or demand complete deletion.
We evaluate and fulfill valid merchant data requests without undue delay and at the latest within 30 days of receipt.
If you are in the European Economic Area, the United Kingdom or another region with a data protection authority, you may also lodge a complaint with your local authority. We do not treat you differently for exercising your rights, and we do not sell personal data.
Changes to this policy#
We may update this privacy policy from time to time to reflect changes in our legal requirements, features, or subprocessors. When changes are made, we update the "Last updated" date at the top of this document. If we introduce material modifications that affect your rights or data handling practices, we will also provide in-app notification.
Contact#
If you have questions, feedback, or requests regarding this privacy policy or your store's data, please email our support team at [email protected]. We aim to respond to all inquiries within 2 business days.
omii: AI Product Data is operated by Omiizu Solutions, 115 Nguyễn Khang, Cầu Giấy, Hà Nội, Việt Nam. General inquiries: [email protected]. Phone: 0349991834.