How can we help?
Questions, issues, or feedback about omii: AI Product Data? We are here to help.
Email support
Reach our engineering and support team directly with any questions or account requests.
We aim to reply to all inquiries within 2 business days.
Interactive demo
Test catalog scoring, taxonomy attribute generation, and bulk apply before installing.
What to include in your message
Including these details helps us resolve your request much faster:
- Your store's myshopify.com domain (e.g. your-store.myshopify.com)
- A brief summary of what happened and what you expected
- Specific product IDs or handles if inquiring about categorization suggestions
- Screenshots of error messages or unexpected results, if applicable
Frequently asked questions
How does the free tier work?
Every merchant receives 50 free product categorizations each month. Free credits reset at the start of each monthly billing cycle.
Can I undo changes made by omii?
Yes. omii maintains a 180-day change log. You can revert any applied category or attribute updates in bulk directly from the app.
How do I request complete data deletion?
Uninstalling the app automatically purges all shop data within 48 hours via Shopify webhooks. You can also email us directly to request immediate deletion.