Overview#
At omii: AI Product Data, we practice strict data minimization. We only collect the minimal technical metadata needed to audit product categories and generate taxonomy recommendations. When you no longer need the service, you have the right to ensure all information associated with your store is permanently eradicated from our infrastructure.
This document describes the steps for automated deletion, manual early deletion requests, and what data is removed.
Automatic deletion on uninstall#
The simplest and recommended method to remove your store data is by uninstalling the application:
- Log into your Shopify store admin.
- Navigate to Settings > Apps and sales channels.
- Locate omii: AI Product Data and click Uninstall.
What happens immediately:
- Your OAuth access token and session credentials are revoked and deleted from active memory immediately.
- Any background catalog scans or suggestion generation queues for your shop are stopped and cancelled.
What happens within 48 hours:
- Shopify sends the mandatory
shop/redactwebhook to our servers exactly 48 hours after uninstallation. - Upon receiving this webhook, our automated systems execute a permanent purge script that deletes every database record associated with your shop domain.
Manual deletion request by email#
If you require immediate data deletion without waiting for the 48-hour Shopify webhook window, or if you wish to verify complete removal, you can submit a manual deletion request by email:
- Send to: [email protected]
- Subject line:
Data Deletion Request - [your-shop.myshopify.com] - Required information: Please send the request from the email address associated with your Shopify store owner account and specify your primary
.myshopify.comdomain.
Upon verification of ownership, our engineering team will manually purge all records related to your shop from our databases.
What data is erased#
When a deletion request is executed (either automatically or manually), the following data categories are permanently purged:
| Category | Specific records deleted | Retention after purge |
|---|---|---|
| Authentication | OAuth access tokens and session data | None (purged immediately) |
| Catalog snapshot | Product IDs, titles, vendors, types, completeness scores, issue codes | None (permanently deleted) |
| AI history & changes | Generated suggestions, evidence quotes, applied changelogs | None (permanently deleted) |
| Operational logs | Shop-level usage records and diagnostic logs | None (anonymized or purged) |
| Billing records | Shopify charge IDs and credit ledger entries | Anonymized or retained solely to the minimum extent required by statutory financial regulations |
Customer and shopper data#
omii never reads, collects, or stores personal data of your store's end customers or website shoppers. We do not store names, email addresses, shipping destinations, orders, or payment information.
When Shopify transmits mandatory GDPR/CCPA webhooks:
customers/data_request: Acknowledged automatically with confirmation that no consumer data is stored.customers/redact: Acknowledged automatically with confirmation that no consumer data is held.
Response timeline#
- Automated uninstallation: Complete database purging occurs within 48 hours following uninstallation via the Shopify webhook.
- Manual email requests: We acknowledge manual email requests within 2 business days and complete full data eradication within 30 calendar days at the absolute latest, in compliance with GDPR and global privacy frameworks.
Contact#
For questions about our data deletion procedures or to check the status of a request, please contact our support team at [email protected].
omii: AI Product Data is operated by Omiizu Solutions, 115 Nguyễn Khang, Cầu Giấy, Hà Nội, Việt Nam. General inquiries: [email protected]. Phone: 0349991834.